Terms, Conditions and Privacy Policy

For our Privacy Policy please see.. <<privacy policy>>.
For our Terms and Conditions of Sale please see below.
For our Terms and Conditions of Quote please see below.

TERMS AND CONDITIONS | 01/09/2023 | Q.V.1.6
1.    Application of terms and conditions
a.    These terms and conditions (which are incorporated in the Quotation) comprise the entire agreement between, JDEN Services, (“we”,”us” or “our”) and the person, company or other entity identified as the Client in the Quotation (“you or “your”) for the performance of the Works by us.
2.    The Works
a.    in consideration for you paying to us the price in the manner and the times set out in the Quotation, we will perform the Works in accordance with these terms and conditions.
3.    Working hours and Site Access
a.    We will perform the Work during our normal working hours of 8.00 am to 5.00 pm. If you require us to perform the Works outside of our normal working hours, or access to the site is restricted in a way that means we cannot perform the Works during our normal working hours, this will deemed to be a variation and clause 10 shall apply.
b.    The Customer Representative “you” have nominated must be able to:
i.    Provide us with access to the site to carry out the Works, including gaining access to any locked or restricted access areas at the site, and
ii. Coordinate, to our reasonable requirements, the performance of any other Works at the Site or occupation of the Site by others to enable us to carry out the Works.
4.    Payment Terms
a.    You must pay the price as set out in the Quotation unless otherwise expressly stated in the Quotation, the price if not already indicated is exclusive of GST.
b.    We will invoice you for Progress Payments and the Final Payments at the times specified in the Quotation Form. If there are no Progress Payments specified in the Quotation, we may, in our absolute discretion, grant you delayed payment options.
c.    Invoices must be paid within 14 business days of the date of issue. If you do not pay an invoice by such date, you acknowledge and agree that you may be liable for late payment fees or charges, which may include all reasonable costs incurred by us in seeking to recover payment (such as legal fees and engaging a debt recovery agency). All invoices must be paid without any deduction and or retention. The existence of any dispute or claim in relation to the Works is not a valid reason for withholding or delaying the payment of any invoice.
5.    Site Conditions
a.    You acknowledge that the price is based on the Site being free from latent defects and or conditions which may affect the Works and being in the same condition as the date or issue of the quote. If we, acting reasonably, consider that latent defects or conditions or changed site conditions affect the performance of the Works, this will be deemed to be a variation and clause 10 shall apply. 
b.    Unless specifically included in the description of Works in the Quotation, no allowance has been made for site induction or training. Anytime we spend attending site inductions or training required in order for us to gain access to the site will incur additional costs based on a reasonable hourly rate per person (nominated by us) and will be payable by you (in addition to the Price).
c.    You will provide suitable site amenities (including power, water and toilet facilities) and, if requested by us, site storage facilities, at no cost to us.
6.    Substrate and surface conditions
a.    We may terminate our obligation to perform the Works if, in our view, failing to carry out the repairs or replacements may endanger the health or safety of us or any other person or any property and we may issue an invoice for that part of the Works which have been performed and materials supplied up to the date of such termination; or
b.    You request that we continue performing the Works, we will only do so on the basis that the warranty in clause 9 does not apply to any of the Works performed at the Site, you release us for any claim that may arise out of, or in connection with, our performance of the Works and indemnified from any loss or damage we may suffer (including by way of claim from any third party) in performing the Works.
7.    Delays
a.    The Price is based on the understanding that the Works will be carried out as one continuous project, without delay, with the provision of equipment and services by third parties and access to the Site as and when needed. Any delays due to reasons outside our reasonable control that result in additional costs or labour (including but not limited to inclement weather, industrial action, site inaccessibility or delays caused by your act or omission) will be assessed by us and charged to you at applicable hourly rates (in addition to the Price).
b.    If for any reason the Works are not completed by the estimated time for completion, we will provide you with a revised estimate for the timing and price of completion of the Works.
8.    Warranty
a.    Subject to clauses 6 and 7 we warrant the Works as stated in our Quote.
b.    You may only claim against the warranty provided under clause 8, if:
i.    You have paid the Price in full;
ii.    You have given us written notice of your intention to claim against the warranty within 14 days of the alleged defect first coming to your attention;
iii.    The alleged defect or defects are not excluded under the terms of any warranty provided by the manufacturer of the product used in the performance of the Works; and
iv.    Us concluding to our satisfaction acting reasonably, that the alleged defect does not arise out of, in connection with or in the vicinity of any latent Site conditions or Site risks (such as structural, building design, environmental conditions or Site risks identified in the Quotation Form), substrate or surface conditions (such does set out in clause 6), in areas of the Site noted in the Quotation Form as inaccessible during the Site inspection or any of your acts or omissions (including your failure to maintain the property in a reasonable condition or excessive wear and tear).
c.    The Warranty in clause 8 does not cover, and we will in no way be liable for any claim arising out of or in connection with:
i.    Substrates with existing corrosion or moisture ingress;
ii.    Surfaces affected by building movement or structural issues;
iii.    Settling, movement, cracking, lifting, peeling, flaking, deterioration or other failures of the substrate or a previous surface coating; 
iv.    Concrete surfaces affected by concrete cancer or with a carbon-contaminated concrete substrate;
v.    Ferric metals with existing rust condition or non-ferric metals with existing oxidizing issues;
vi.    Any galvanized metals whatsoever;
vii.    Any floor coating or natural timber coating performed in the course of the Works; and
viii.    Any part of the Work where we have notified you that a surface unsuitable for a particular Work to be carried out is not suitable, but you still want us to carry out the tasks. 
d.    In addition to the limited warranty under clause 8.1, you will also be entitled to any warranty provided by the manufacturer of paint products in the performance of the Works.
9.    Liability and indemnity
a.    This clause shall prevail over any inconsistency with any other provision of these terms and conditions.
b.    To the extent permitted by law, or conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, costume or the general law that impose any liability or obligation on us are excluded. If the performance of the Works is a supply of goods or services to a consumer within the meaning of the Australian Consumer Law. To the extent that the Australian Consumer Law permits us to limit our liability, or is not applicable, then our liability in respect of any claim arising out of or in connection with the agreement between us and you relating to the Works or our performance or non-performance of the Works (whether arising under any contract, indemnity, statute, in tort (for negligence or otherwise), or on any other basis in law or equity) is limited (in each case at our option) as follows:
i.    in the case of services, supplying the services again or payment of the cost of having the services supplied again; and
ii.    in the case of goods, replacing the goods, supplying equivalent goods or having the goods repaired, or payment of the cost of replacing the goods, of acquiring equivalent goods or of having the goods repaired, we will not be liable to you for any claim in the nature of economic loss, loss of profits, revenue or anticipated savings, opportunity cost or any direct or indirect consequential loss whatsoever. 
c.    You must act reasonably to mitigate any loss you claim to suffer arising out of or in connection with the agreement between us and you relating to the Works or our performance or non-performance of the Works (whether arising under any contract, indemnity, statute, in tort (for negligence or otherwise), or on any other basis in law or equity). 
d.    Our liability may be reduced or extinguished to the extent your losses would have been reduced had you acted reasonably to the extent and in the manner required under the law to mitigate any such loss, including by notifying us immediately after becoming aware of any property damage that you allege we caused or contributed to in the course of performing the Works.
e.    You agree to indemnify and keep indemnified, us, our officers, employees, subcontractors and agents against all damage, expense, loss or liability whatsoever suffered or incurred, or any third party claim, which arises out of or in connection with any breach of your obligations under these terms and conditions or any of your acts or omissions, except to the extent that such damage, expense, loss or liability or third party claim is caused by, or is contributed to by, our act or omission.
10.    Variations
a.    Any variation or amendment to these terms and conditions or the information set out in the Quotation Form (such as the scope of Works) is only valid in writing and signed by you and one of our authorized officers before the variation or amendment takes effect. We cannot agree to variations or amendments to perform Work outside the agreed scope.
b.    We will generally only agree to variations that are within the general scope and nature of the Works and which are capable of being executed within these terms and conditions.
c.    As a condition to agreeing to any variation in the scope of the Works, we may require that the price and payment terms be varied (whether by applying an hourly rate to be paid for such variations or an additional lump sum price for such variations).
i.    Unless specifically identified in the Quotation as forming part of the Works, the following will be deemed to be variations: 
ii.    where the performance of the Works requires access to the property which adjoins the Site and you have been unable to secure access rights or access rights are reduced or withdrawn resulting in additional scaffolding or alternative access expenses. 
iii.    where the access methods on which the quote was based (such as scaffolding or EWPs (cherry pickers, booms, scissor lifts etc.) are restricted due to engineering issues or Site conditions (such as utility poles or wires or minimum clearances); and
iv.    any information relevant to Site access, the scope of Works or the estimated time to complete the Works which you knew (or after reasonable consideration and making reasonable enquiries prior to engaging us should have known) may affect the performance of the Works in any way but did not make available to us prior to accepting our quote.
11.    Dispute Resolution 
a.    If a dispute arises between us and you in relation to these terms and conditions or the performance of the Works, neither party can commence court proceedings (except if seeking urgent injunctive or interlocutory relief) unless it has first complied with clause 11. 
b.    The party claiming that a dispute has arisen must notify the other party of the dispute in writing giving reasonable details and particulars of the dispute. 
c.    If the parties are unable to resolve the dispute within 5 business days of receipt of the dispute notice (or such longer time as is reasonable for the parties to meet to discuss the dispute), the dispute must be referred to mediation. 
d.    If a mediator to conduct the meditation cannot be agreed, the President of the Institute of Arbitrators and Mediators Australia (or the President’s nominee) will appoint a mediator. The mediation is to be conducted in accordance with the rules set by the mediator, will be held in Sydney within 30 days of notification of the dispute and will be focused towards working together to resolve the dispute, such that the parties agree to use reasonable endeavours in an effort to resolve the dispute.
e.    The cost of mediation is to be borne equally between us and you.
12.    Termination
a.    We may terminate the agreement between us and you for the performance of the Works at our convenience by giving 5 days' written notice. We will be entitled to invoice you and be paid, for that part of the Work completed up to the date of termination. Clauses 4,6,9,11 and 13 survive any termination of these terms and conditions.
13.    Miscellaneous
a.    We may assign, novate or otherwise transfer any of our rights or obligations under these terms and conditions or the Quotation without your consent. We may subcontract any part of the Works without your consent
b.    The laws of the state of NSW govern the agreement between us and you for the performance of the Works and each of us submits to the non-exclusive jurisdiction of the courts of NSW. 
c.    Any notice required to be given in writing shall be deemed to be given if delivered by hand or sent by post to the person to whom it is necessary or required to give notice and shall in the case of posting be deemed to be received after the expiry of two full business days from the date of posting.
d.    If any provision of these terms and conditions is illegal or unenforceable, that provision is severed, and the remainder of the terms and conditions and provisions of the Quotation shall continue in force.
e.    Nothing in these terms and conditions gives rise to a relationship of partnership, servant, agent or employer and employee between us and you. 
f.    These terms and conditions constitute the entire agreement between us and you as to the subject matter of this document and supersede any prior agreement, understanding or representation between us and you and any terms provided by you that purport to govern our performance of the Works.